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Futurepets: Our Company's mission is to offer the highest quality and most conscientiously researched products to our customers and to make shopping for those products a pleasure. We combine the talent and expertise of Jackie Nelson, Canine Behavior Psychologist, with a staff of long-time pet industry professionals and the most advanced computer capabilities to educate and entertain today's modern pet owners.
Tax Policy
Texas state residents are subject to sales tax.
Usually ships in 3 business days.
We want you to purchase anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives.

That's important to us because when you do receive a product from us, you have 30 days from the date of the invoice to decide if

1. It is what you expected
2. It fits your needs
3. It is what you want

If, upon viewing an item, you're not delighted with any merchandise you buy from us, just return it to us or to the shipping center from which it came in new, unused condition. Please call the service center for a Return Authorizaion and instructions for where to ship the item (particularly large cages or crates), as some come from and must be returned directly to the manufacturer's shipping center instead of our own warehouse. 1(512)292-4738 M-F 8:30 am to 5:00 pm. Also tell us what instructions you have concerning replacement, substitution, or refund.

Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging, and your invoice (or a copy) within 30 days of the date on the original invoice.

Items that do not meet these few conditions will be subject to a restocking fee or, at the Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will be charged to your account.

Click Here to download a Return Authorization Form

We are not responsible for damage which occurs in transit by return nor do we accept COD returns.

When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)

* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.

FuturePets is always concerned about your satisfaction. However, we regret that vaccines, prescription items, personalized items, books and videos, and special order items such as Electric or Hydraulic Grooming tables, Dog Boxes, Modular Kennels cannot be returned to us unless there is a defect in workmanship in which case we will replace with an identical product.

We carry the best products, and our customers experience very few problems. However, should you experience a problem with any item during its manufacturer's warranty period, you can turn to the manufacturers with confidence. We'll gladly help you get in touch with them directly to save you both time and expense.
Tel: 1(888)738-3976
Hours: 8:30 am – 5:00 pm CST

Mailing Address:
9300 S.IH 35
Austin, TX 78748


Telephone: 512-292-4738